We seek your kind understanding on our policy pertaining to cancellation of appointments.
- There will be a reminder call to all customers one day before the appointment. Kindly inform our staff should you need to reschedule your appointment.
- Kindly inform us at least 12 hours before your appointment, after which it will be considered as a Last Minute Cancellation and one session will be deducted from your package.
- Should you arrive late by up to 30 minutes, your appointment shall end at the original scheduled time.
- Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show and one session will be deducted from your package.
- We understand that there may be changes to your schedule. Kindly give 24 hour notice for any single service, 48 hours for spa packages and a week for spa parties if you need to reschedule your appointment.