CORE VALUES


CUSTOMER CENTRIC

We place our customers' needs as our top priority. As such, we pledge to deliver the best treatments and services that cater to each individual customer.


INTEGRITY

Doing the right thing is what we advocate in our business. This is the only way to build solid relationships with our stakeholders – customers and employees.


TRUST

We operate our business based on trust. As such, we are able to build and enhance our relationships with customers.


INNOVATION

To stay competitive in the SPA industry, we strive to achieve continuous improvement and enhancement on products and treatments.


SERVICE EXCELLENCE

Every Customer is a Top Priority. We endeavor to delight our customers and to make certain they leave CITISPA feeling better than when they arrive, and strive to keep them looking beautiful from years on.


PROFESSIONALISM

Our future depends on Great Employees. We expect from our employees a willingness to respect customers and to complete all tasks responsibly and deliver optimal results. Problems are solved together in a “no-blame” atmosphere and cooperative manner. Interactions with customers, employees, business partners and stakeholders are always civil and fair.


ASPIRATIONS

Innovations and Lifelong Learning are the keys to greater success of the Company. We provide training and encourage our people to continuously upgrade and up skill to adapt to customers’ needs and expectations. We are also committed to offer the most effective products, treatment and technology. It is CITISPA’s aim to secure a bright and promising future for our Employees and Company.


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