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We seek your kind understanding on our policy pertaining to cancellation of appointments.

There will be a reminder call to all customers one day before the appointment. Kindly inform our staff should you need to reschedule your appointment.
Kindly inform us at least 12 hours before your appointment, after which it will be considered as a Last Minute Cancellation and one session will be deducted from your package.
Should you arrive late by up to 30 minutes, your appointment shall end at the original scheduled time.
Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show and one session will be deducted from your package.
We understand that there may be changes to your schedule. Kindly give 24 hour notice for any single service, 48 hours for spa packages and a week for spa parties if you need to reschedule your appointment.